***UPDATE***

We are pleased to advise that the affected cloud server has now been successfully restored and all services are back online.

Our engineering team identified the root cause as a Hyper-V issue within Windows Server 2025 that resulted in excessive storage consumption on the host system. Corrective actions have been completed, and a permanent fix has been implemented to prevent the issue from recurring.

We are continuing to monitor the platform closely to ensure ongoing stability and performance.

We apologise for any inconvenience caused during this outage and thank our customers for their patience and understanding while we worked to restore services safely.

Status: Operational ✅
Issue: Resolved
Root Cause: Hyper-V / Windows Server 2025 Storage Issue
Action Taken: Service restored and permanent remediation implemented
Monitoring: Enhanced monitoring in place

Work is currently underway to restore the affected system and resolve the storage space issue.

Our investigation has traced the fault to a Hyper-V issue within Windows Server 2025, which resulted in the underlying host storage becoming exhausted and caused the affected cloud services to go offline.

The restoration process is progressing well, and our engineering team is working on both restoring services and implementing a permanent fix to prevent this issue from recurring in the future.

We appreciate your patience while this work is completed. Further updates will be provided as significant progress is made.

Status: Recovery in Progress
Cause: Hyper-V / Windows Server 2025 Storage Issue
Current Action: System Restore and Storage Remediation
Permanent Fix: Under Development and Testing

We have identified a fault with the storage subsystem on one of our cloud server drives, which has resulted in the affected server being taken offline.

Our engineers are currently performing a full restore and recovery process. To ensure the integrity of customer data and avoid any risk of corruption, this recovery must be completed carefully and cannot be rushed.

At this stage, our estimated time to restore services is within the next 12 hours. We will continue to provide updates as progress is made.

We apologise for the inconvenience and appreciate your patience while we work to safely restore service.

Status: Investigating / Recovery in Progress
ETA: Within 12 hours
Next Update: As recovery milestones are reached

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BlueSkyData Operations Team

Maintenance Window:
📅 Start: 10 June 2026 – 11:00 PM NZST
📅 End: 11 June 2026 – 6:00 AM NZST

Expected Impact:
⏱ Estimated Service Impact: Up to 60 minutes interruption during the maintenance window.

Description:
Chorus has scheduled planned network maintenance involving SROS software upgrades (23.10.R10) across 7950, 7750, and 7210 platforms as part of a SOAK batch deployment.

Customers may experience a temporary disruption to affected services during the maintenance period.

Additional Information – Vulnerable Consumers:
Following completion of the planned work, service status should be monitored closely. If services are not restored within the advised timeframe for customers registered under the TCF Vulnerable Consumer Code, or for any suspected vulnerable consumer, this must be reported to Chorus immediately via the standard medical escalation / fault notification process.

This is a reminder of the upcoming planned electricity outage affecting our Ohauiti Data Centre.

The local network provider will be carrying out pole replacement works, which will require a temporary shutdown of power.

Outage Details
📍 Location: Ohauiti Data Centre
📅 Date: Monday, 4 May 2026
⏰ Time: 9:00 AM – 3:00 PM
🔢 Network Reference: 132260

Expected Impact
During this time:

Services hosted at Ohauiti DC will be offline or intermittently unavailable
Systems will be safely shut down prior to the outage
Services will be restored progressively once power is reinstated

The following services will be affected:

blueskydata.co.nz
status.blueskydata.co.nz
Support Portal

If you require assistance during the outage, please contact our office on 07 281 1037.

Additional Information

This is a planned outage by the electricity network provider
Work involves replacement of a power pole
Outage timing may vary due to external factors such as weather

Our Approach

Controlled shutdown prior to outage
Active monitoring for power restoration
Safe and timely restoration of all services

We will continue to provide updates:

Before shutdown begins
Once power is restored
When all services are fully operational

If you have any questions or concerns, please don’t hesitate to get in touch.

Kind regards,
Support Team
BlueSkyData

Severe weather conditions associated with Cyclone Vaianu have eased, and the primary Severe Weather Warnings have now been lifted for our region.

A Wind Watch remains in place until 12:00am, with the potential for isolated strong wind gusts as the system continues to move away.

Current Operational Status
All systems are online and stable
Power supply remains stable following earlier brief interruptions
No active infrastructure risks requiring intervention
Operations have returned to normal monitoring levels
Residual Risk (Low)

While the main threat has passed, there remains a low-level risk of:

Isolated wind-related disruptions
Minor, short-duration power or network instability

No proactive shutdowns are anticipated under current conditions.

Event Summary
Brief power flicker observed earlier in the event
UPS systems performed as expected
No outages or data integrity issues recorded
No infrastructure damage identified

Client Impact
Services are operating normally
No action required from clients
Support remains available if any issues are observed

We will continue light monitoring until the Wind Watch expires at 12:00am, after which this event will be considered fully closed.

Thank you for your patience during this weather event.

Date: Monday 16th March 2026
Start Time: 08:45 AM
Estimated Restoration Time: 12:00 PM
Site: Ohauiti Data Centre

Alternative Date: Monday 23rd March 2026

We apologise for the short notice. Unfortunately, the notification email from the supplier was not received. The first indication we had of the planned shutdown was a text reminder issued on Thursday, which was not received by us until Saturday morning.

Thank you for your understanding while this maintenance takes place.

Services are now coming back online following the earlier network outage caused by severe thunderstorm activity.

Connectivity has been restored to our core network, and systems are progressively returning to normal operation. We will continue to closely monitor the network to ensure stability and address any residual issues.

If you are still experiencing any problems, please don’t hesitate to contact our support team.

Thank you for your patience and understanding during this event.

Kind regards,
BlueSkyData Ltd Support Team

We are currently experiencing a major outage affecting our core network at the data centre.

This has been caused by severe thunderstorm activity in the area. As a result, some services including websites, email, and hosted systems may be slow to respond or temporarily unavailable.

Our technical team is actively investigating and working with the data centre to restore full connectivity as quickly as possible. We will continue to provide updates as more information becomes available.

We appreciate your patience and understanding while this issue is being resolved.

Kind regards,
BlueSkyData Ltd Support Team

We are currently aware of an issue affecting our main firewall, which is impacting data transfer across our network. As a result, some websites and email services may be slow to respond or temporarily unavailable.

Our technical team is actively working to resolve this issue as quickly as possible. During the remediation process, there may be short maintenance windows where servers and email services are briefly unavailable.

We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full service stability. Further updates will be provided as required.

If you experience ongoing issues or require urgent assistance, please contact our support team at support@blueskydata.co.nz

Kind regards,
BlueSkyData Ltd

Please note that the BlueSkyData Ltd office will be closed for the Christmas and New Year period from
23 December 2025 through to 12 January 2026 (inclusive).

During this time:

An on-call engineering team will remain available to respond to critical and emergency issues.

General support enquiries will be logged and responded to from 12 January 2026 once normal operations resume.

We thank you for your understanding and wish all our clients a safe and happy Christmas and New Year.

— BlueSkyData Ltd

BlueSkyData Ltd will be performing scheduled maintenance on our DNS servers to apply updates and improvements.

What this means:

DNS services will remain available during the maintenance window.

Some customers may experience brief DNS propagation delays or short intermittent resolution issues while updates are applied.

No action is required from customers.

Our engineering team will be monitoring the updates closely to ensure minimal impact.

If you experience any issues that persist beyond the maintenance period, please contact support.

Scheduled Maintenance Notice – Rotorua & Ohauiti Datacentres

Date: Today
Time Window: 18:00 – 19:00 NZDT
Expected Impact: Up to 5 minutes of brief downtime

BlueSkyData will be performing a core contention software update across our Rotorua and Ohauiti datacentres during the above maintenance window.
This update is required to improve routing performance, backend stability, and overall service reliability.

During this time, some services may experience a short interruption of up to 5 minutes. All systems will automatically restore once the update is complete.

We will closely monitor all operations throughout the maintenance and will update the status page if any unexpected issues arise.

If you have any questions or concerns, please contact our support team.
Thank you for your understanding while we continue to improve our infrastructure.

Dear Clients,
This is a notification that BlueSkyData will be performing scheduled maintenance across several systems to ensure continued security, stability, and performance.

🖥️ Affected Systems

The following platforms will receive updates:

Windows Server Infrastructure

CentOS Linux Servers

DirectAdmin Hosting Platform

📅 Schedule

Date: 23/11/2025

Time: 11:00am – 1:00pm (NZDT)

🔨 What We Are Doing

These updates include:

Security patching

Kernel updates

Performance optimisations

DirectAdmin platform enhancements

Routine service stability improvements

⏳ Expected Impact

Short periods of service interruption may occur during reboots.

Websites, hosting services, email, VPS and related systems may briefly become unavailable.

We will minimise downtime wherever possible.

🏁 After the Maintenance

All systems will resume normal operation once updates are complete. Our NOC will monitor all services closely following the maintenance window.

📬 Support

If you have any questions, please contact our support team:
Email: support@blueskydata.co.nz

Phone: +64 7 281 1037 (if outside other maintenance windows)