Services are now coming back online following the earlier network outage caused by severe thunderstorm activity.

Connectivity has been restored to our core network, and systems are progressively returning to normal operation. We will continue to closely monitor the network to ensure stability and address any residual issues.

If you are still experiencing any problems, please don’t hesitate to contact our support team.

Thank you for your patience and understanding during this event.

Kind regards,
BlueSkyData Ltd Support Team

We are currently experiencing a major outage affecting our core network at the data centre.

This has been caused by severe thunderstorm activity in the area. As a result, some services including websites, email, and hosted systems may be slow to respond or temporarily unavailable.

Our technical team is actively investigating and working with the data centre to restore full connectivity as quickly as possible. We will continue to provide updates as more information becomes available.

We appreciate your patience and understanding while this issue is being resolved.

Kind regards,
BlueSkyData Ltd Support Team

We are currently aware of an issue affecting our main firewall, which is impacting data transfer across our network. As a result, some websites and email services may be slow to respond or temporarily unavailable.

Our technical team is actively working to resolve this issue as quickly as possible. During the remediation process, there may be short maintenance windows where servers and email services are briefly unavailable.

We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full service stability. Further updates will be provided as required.

If you experience ongoing issues or require urgent assistance, please contact our support team at support@blueskydata.co.nz

Kind regards,
BlueSkyData Ltd

Please note that the BlueSkyData Ltd office will be closed for the Christmas and New Year period from
23 December 2025 through to 12 January 2026 (inclusive).

During this time:

An on-call engineering team will remain available to respond to critical and emergency issues.

General support enquiries will be logged and responded to from 12 January 2026 once normal operations resume.

We thank you for your understanding and wish all our clients a safe and happy Christmas and New Year.

— BlueSkyData Ltd

BlueSkyData Ltd will be performing scheduled maintenance on our DNS servers to apply updates and improvements.

What this means:

DNS services will remain available during the maintenance window.

Some customers may experience brief DNS propagation delays or short intermittent resolution issues while updates are applied.

No action is required from customers.

Our engineering team will be monitoring the updates closely to ensure minimal impact.

If you experience any issues that persist beyond the maintenance period, please contact support.

Scheduled Maintenance Notice – Rotorua & Ohauiti Datacentres

Date: Today
Time Window: 18:00 – 19:00 NZDT
Expected Impact: Up to 5 minutes of brief downtime

BlueSkyData will be performing a core contention software update across our Rotorua and Ohauiti datacentres during the above maintenance window.
This update is required to improve routing performance, backend stability, and overall service reliability.

During this time, some services may experience a short interruption of up to 5 minutes. All systems will automatically restore once the update is complete.

We will closely monitor all operations throughout the maintenance and will update the status page if any unexpected issues arise.

If you have any questions or concerns, please contact our support team.
Thank you for your understanding while we continue to improve our infrastructure.

Dear Clients,
This is a notification that BlueSkyData will be performing scheduled maintenance across several systems to ensure continued security, stability, and performance.

🖥️ Affected Systems

The following platforms will receive updates:

Windows Server Infrastructure

CentOS Linux Servers

DirectAdmin Hosting Platform

📅 Schedule

Date: 23/11/2025

Time: 11:00am – 1:00pm (NZDT)

🔨 What We Are Doing

These updates include:

Security patching

Kernel updates

Performance optimisations

DirectAdmin platform enhancements

Routine service stability improvements

⏳ Expected Impact

Short periods of service interruption may occur during reboots.

Websites, hosting services, email, VPS and related systems may briefly become unavailable.

We will minimise downtime wherever possible.

🏁 After the Maintenance

All systems will resume normal operation once updates are complete. Our NOC will monitor all services closely following the maintenance window.

📬 Support

If you have any questions, please contact our support team:
Email: support@blueskydata.co.nz

Phone: +64 7 281 1037 (if outside other maintenance windows)